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I Build AI Workflows
That Replace Manual Work

I build done-for-you AI systems with one specific job — like a voice bot that calls your ad leads in under 5 minutes, qualifies them, and books them into your calendar. No extra staff. No changes to your ads. Just more booked appointments on autopilot.

n8n Make.com Claude API OpenAI LangChain CrewAI Pinecone Webhooks
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0%
avg reduction in manual tasks
0+
AI workflows shipped
0 yrs
in AI & cloud engineering
0 hrs
saved across clients
Suseendar Muralidharan
About Me

The Guy Who Builds the Automation Behind the Scenes

Hey, I'm Suseendar — an AI workflow engineer with a Master's in Artificial Intelligence from the University of Essex, UK, and 5+ years building production systems on AWS. I got tired of watching smart business owners waste half their day on copy-paste tasks that a well-designed AI pipeline could handle in seconds.

Now I focus exclusively on building those pipelines — for real estate agencies, clinics, salons, and repair shops that want to run leaner without hiring more people. I work remotely with clients globally.

🎓 MSc AI — University of Essex, UK ☁️ AWS Certified DevOps 🌍 Remote — Works Globally
What I Build

Specific Systems. Not Vague "AI Automation."

Every system has one job, one measurable outcome, and a clear number attached — so you know exactly what you're getting before we start.

Speed-to-Lead Voice System

Calls every inbound ad lead in under 5 minutes, qualifies them with AI, and books them straight into your calendar — without hiring a single extra person or touching your ad setup.

n8nClaude APITwilio Voice

Zero No-Show Appointment System

Automatically confirms every booking 48hrs out via SMS and WhatsApp, reschedules cancellations on the spot, and refills empty slots — without your receptionist making a single reminder call.

Make.comTwilioGoogle Calendar

24/7 DM Booking Assistant

Replies to every Instagram and WhatsApp enquiry in under 60 seconds, handles the back-and-forth, and locks in the booking — without you touching your phone outside business hours.

Claude APIInstagram APIMake.com

Repair Status Update System

Texts customers automatically at every stage of their job — diagnosed, parts ordered, ready to collect — without you or your staff answering a single "is it done yet?" call.

n8nTwilio SMSAirtable

Automated Review Generation System

Sends every satisfied customer a personalised review request at exactly the right moment and follows up if they don't click — without awkward in-person asks or manual chasing.

Make.comClaude APIGoogle Reviews

Dead Lead Reactivation System

Reaches back out to every cold lead in your CRM with a personalised AI sequence and books the ones who are now ready — without running new ads or spending more on marketing.

n8nClaude APIHubSpot
Case Studies

Real Workflows. Real Results.

Real automation built for real local businesses — the exact pain points they face, solved with AI pipelines that run 24/7 without extra staff.

// 01 — Real Estate
n8nClaude APITwilioGoogle Calendar

Instant Lead Response & Viewing Booking for a Property Agency

🏠 Rightmove Lead
inquiry lands
→
🤖 Claude Qualify
budget, timeline, area
→
💬 WhatsApp Reply
personalised in 90 sec
→
📅 Book Viewing
Calendly auto-schedule
→
📋 CRM Update
full context logged
Problem

Leads from Rightmove and Zoopla were going cold. Agents couldn't respond fast enough — average reply time was 4+ hours. Studies show 80% of leads go with whoever responds first. The agency was losing business to faster competitors daily.

AI Architecture

n8n webhook captures every new inquiry. Claude API reads the message, extracts key info (budget, area, property type), and sends a personalised WhatsApp reply within 90 seconds — 24/7, including weekends. If the lead is warm, a Calendly viewing link is included automatically. Agent gets a Slack notification with the full lead summary.

Result
< 2 min

response time (down from 4 hrs). 40% more viewings booked per month. Agents reclaimed 3 hrs/day and zero leads fall through overnight or on weekends.

// 02 — Clinic
n8nTwilio SMSMake.comGoogle Sheets

Appointment Reminder & No-Show Reduction System for a Dental Clinic

📆 Appointment Set
calendar event created
→
📱 48hr SMS Reminder
confirm or reschedule
→
✅ Confirm Check
did they reply?
→
⚠️ Chase if Silent
24hr WhatsApp follow-up
→
⭐ Post-Visit Review
Google review request
Problem

A busy dental clinic with 150 weekly appointments had a 15% no-show rate — that's 22 empty slots per week. The receptionist was spending 2 hours a day making reminder calls, and missed appointments were costing the clinic over £600/week in lost chair time.

AI Architecture

n8n reads the booking calendar every morning. 48 hours before each appointment, a personalised SMS is sent with a confirm/reschedule link. If no response after 24 hours, a WhatsApp follow-up is triggered automatically. Cancellations open the slot for rebooking. After each visit, a Google review request is sent 2 hours later.

Result
15% → 4%

no-show rate. £520+/week recovered in recovered appointments. Receptionist reminder calls: 0. Google reviews doubled in 6 weeks.

// 03 — Hair & Beauty Salon
Make.comClaude APIInstagram DMFresha API

24/7 Booking Assistant & Rebooking Engine for a Hair Salon

💬 Instagram DM
"how do I book?"
→
🤖 Claude Chat
service, date, stylist
→
📅 Fresha Booking
slot confirmed
→
⭐ Post-Visit Ask
review + photo share
→
🔁 6-Week Nudge
"time for a top-up?"
Problem

A salon owner was spending 2–3 hours a day replying to Instagram DMs and WhatsApp messages asking "do you have Saturday free?" — often after hours when the message went unseen and the client booked elsewhere. Only 30% of clients rebooking within 8 weeks.

AI Architecture

Make.com monitors Instagram DMs and WhatsApp. Claude handles the conversation — asking about service, preferred stylist, and date — then books directly into Fresha. 24 hours after a visit, an automated message thanks the client and asks for a Google review. At the 6-week mark, a "time for a top-up?" message is sent with a one-click booking link.

Result
30% → 61%

rebooking rate. Owner freed from DM management entirely. Bookings up 45%. Revenue per client up because no one falls off the radar after their first visit.

// 04 — Repair Shop
n8nTwilio SMSClaude APIAirtable

Automated Job Updates & Instant Quoting for a Phone Repair Shop

🔧 Job Created
device booked in
→
📱 SMS Confirmation
job ref + ETA
→
🔄 Status Updates
diagnosing → repairing → ready
→
✅ Ready to Collect
auto SMS + invoice
→
⭐ Review Request
2hrs after pickup
Problem

A phone repair shop was fielding 40+ "is my phone ready?" calls every single day — burning the owner's time and annoying customers with hold times. Quotes for repairs were sent manually by email, sometimes hours after the customer walked out. Google review count was stuck in single digits despite happy customers.

AI Architecture

When a job is created in Airtable, a confirmation SMS with the job reference and estimated turnaround is sent instantly via Twilio. Every time the job status changes (Diagnosing → Parts Ordered → Repairing → Ready), the customer gets an automatic update. When marked Ready, the invoice is attached. 2 hours after pickup, a Google review SMS is sent.

Result
−70%

inbound "is it ready?" calls. Owner saved 2+ hrs/day on status updates. Google reviews went from 9 to 47 in 10 weeks. Customers reported feeling "kept in the loop" for the first time.

My Process

From Problem to Pipeline in 4 Steps

A repeatable framework — not a black box. You see exactly what's being built and why at every stage.

STEP 01
🔍

Discover & Map

A 60-minute deep-dive into your operations. I map current manual workflows, identify the highest-ROI automation targets, and estimate time savings before touching a single tool.

STEP 02
📐

Design the Architecture

I design the full AI pipeline in a visual blueprint — tool selection, data flow, LLM prompting strategy, and edge-case handling — before writing a single node.

STEP 03
⚙️

Build & Test

I build and stress-test the workflow with real data, handling errors, retries, and edge cases. You get a live demo and full walkthrough before handoff.

STEP 04
🚀

Deploy & Document

I deploy to your environment, write clear documentation, and train your team — so you own the system entirely and aren't dependent on me forever.

Technology Stack

The Full Automation Arsenal

Tools I use to build, orchestrate, and deploy production-grade AI pipelines.

⚡ Workflow Automation

n8nExpert
Make.com (Integromat)Expert
ZapierAdvanced
Webhooks & REST APIsExpert

🧠 AI & LLM Orchestration

Anthropic Claude APIExpert
OpenAI API (GPT-4o)Expert
LangChain / LangGraphAdvanced
CrewAI (Multi-Agent)Advanced

🗄️ Data & Vector Storage

PineconeAdvanced
Supabase (pgvector)Advanced
PostgreSQLAdvanced
AirtableExpert

💻 Backend & Infrastructure

PythonExpert
Node.jsAdvanced
AWS (Certified DevOps)Expert
Docker / KubernetesAdvanced
ROI Calculator

What Could Automation Save You?

Drag the sliders to estimate your potential savings from automating your most repetitive tasks.

10 hrs
£50/hr
2 people
80%
16 hrsHours saved per week
£3,200Saved per month
£38,400Annual ROI estimate
Let's Work Together

Ready to Automate Your Bottleneck?

Tell me the manual process costing you the most time. I'll come back with an automation plan within 24 hours.

Get in touch

Based in London. Working with clients globally. Usually respond within a few hours.

suseendarannair@gmail.com github.com/suseendar1414 linkedin.com/in/suseendaranmurali twitter.com/suseendar14